Shipping and Handling
- All yarn is here in Australia now, and will be sent from, or is available for pickup from Ringwood East, Victoria.
- Australian standard shipping. Tracking included.
- Items will be posted within 3 business days of receiving payment.
- International shipping to New Zealand, United States, Canada and the United Kingdom only. Tracking included.
- I do not accept any responsibility for any customs related issues, costs, or refusals.
- Please investigate if you are concerned about your country’s customs laws or costs, before purchase.
- Local pickup is available by appointment with limited payment options.(see ‘Payment Policies‘ below)
Local Pickup
- Local pickup is available by arrangement with limited payment options.(see ‘Payment Policies‘ below)
Shipping Times and Costs
- Australia 2 – 6 bus. days. From $11.
- I use Australia Post and Sendle.
- All prices are shown in Australian dollars.
| Shipping Times | up to 250g | up to 500g | up to 1kg | up to 2kg | |
|---|---|---|---|---|---|
| New Zealand | 6-9 bus.days | $16.90 | $20 | $26 | $39 |
| USA & Canada | 7-11 bus.days | $22.75 | $29 | $42 | $68 |
| UK | 6-9 bus.days | $27.80 | $34 | $48 | $75 |
These times are standard as per Australia Post/Sendle delivery times and do not apply when there are shipping delays or unexpected circumstances.
Payment Policies
- I accept Paypal, direct bank transfer, Credit Card payments and cash/PayID on local pickup.
- Paypal is not available for ‘local pickup’.
Return Policies:
- Domestic returns accepted if item is in original and unwashed condition, with all tags attached and returned within 30 days.
- Buyer pays return postage.
- Any returns will receive a coupon/coupons to the value of your purchase minus shipping (no refunds given)
- International returns not accepted.
Coupon Policies:
- Unless otherwise stated, discount coupons are strictly limited to one use per individual, per billing email and delivery address.
Need help?
Ultimately, I want you to be happy, so please contact me if you have any issues, concerns or questions. 😊