Shipping and Handling
- All yarn is here in Australia now, and will be sent from, or is available for pickup from Ringwood East, Victoria.
- Australian standard shipping. Tracking included.
- Items will be posted within 3 business days of receiving payment, but I do aim to send quickly, so generally your items will be sent same or next day.
- International shipping to the U.S.A, Canada, New Zealand and the United Kingdom. Tracking included.Â
- Please contact me if you are not in these areas but would like to purchase.
Local Pickup
- Local pickup is available by arrangement with limited payment options.(see ‘Payment Policies‘ below)
Shipping Times and Costs
- Australia  2 – 6 bus. days.
- Shipping is FREE for already made crochet items to Australia. (tracked)
- For all other items, prices start at $10 and increase depending on weight and volume.
- Cost will automatically be calculated at checkout.
- I use Australia Post and Sendle.
- All prices are shown in Australian dollars.
- New fees for import duties will be included in the total at checkout for U.S.A and Canadian customers. This will be approximately 10% of the value of your items + a postal clearance fee of $1.70.
All shipping will be automatically calculated at checkout.
Shipping to the U.S and Canada has now resumed.
| Shipping Times | up to 250g | up to 500g | up to 1kg | up to 2kg | up to 5kg | |
|---|---|---|---|---|---|---|
| USA & Canada | 5-9 bus.days | $23.00 | $29.00 | $42.20 | $68.85 | $115.35 |
| New Zealand | 6-9 bus.days | $17.10 | $20.55 | $27.50 | $41.40 | $69.90 |
| UK | 6-9 bus.days | $28.65 | $35.75 | 50.05 | $78.60 | $131.95 |
These times are standard as per Australia Post/Sendle delivery times and do not apply when there are shipping delays or unexpected circumstances.
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Payment Policies
- I accept Paypal, direct bank transfer, Credit Card payments and cash/PayID on local pickup.
- Paypal is not available for ‘local pickup’.
Return Policies:
- Domestic returns accepted if item is in original and unwashed condition, with all tags attached and returned within 30 days.
- Buyer pays return postage.
- Any returns will receive a coupon/coupons to the value of your purchase minus shipping (no refunds given)
- International returns not accepted.
Coupon Policies:
- Unless otherwise stated, discount coupons are strictly limited to one use per individual, per billing email and delivery address.
Need help?
Ultimately, I want you to be happy, so please contact me if you have any issues, concerns or questions. 😊