Shipping and Return Policies

Shipping and Handling

  • All yarn is here in Australia now, and will be sent from Ringwood East, Victoria.
  • Australian standard shipping. Tracking included.
  • Items will be posted within 3 business days of receiving payment, but I do aim to send quickly, so generally your items will be sent same or next day.
  • International shipping to the U.S.A, Canada, New Zealand and the United Kingdom. Tracking included. 
  • Shipping to the rest of the world is now available (exceptions apply). Cost will be calculated at checkout.

Shipping Times and Costs

  • Australia   2 – 6  bus. days.
  • Shipping is FREE for already made crochet items to Australia. (tracked)
  • For all other items, prices start at $10 and increase depending on weight and volume.
  • Cost will automatically be calculated at checkout.
  • I use Australia Post and Sendle.
  • All prices are shown in Australian dollars.
  • New fees for import duties will be included in the total at checkout for U.S.A and Canadian customers. This will be approximately 10% of the value of your items + a postal clearance fee of $1.70.

All shipping will be automatically calculated at checkout.

Excluded Countries

I do not ship to the following countries:

  • Afghanistan
  • Belarus
  • China
  • Cuba
  • Dominica
  • Fiji
  • French Guiana
  • French Polynesia
  • Guadeloupe
  • Haiti
  • Honduras
  • India
  • Iran
  • Libya
  • Martinique
  • New Caledonia
  • Nicaragua
  • North Korea
  • Papua New Guinea
  • Reunion
  • Russia
  • Samoa
  • Sudan
  • Syria
  • Tonga
  • Tuvalu
  • Ukraine
  • Vanuatu
  • Yemen

Payment Policies

  • I accept Paypal, direct bank transfer, Credit Card payments and cash/PayID on local pickup.

Return Policies:

  • Domestic returns accepted if item is in original and unwashed condition, with all tags attached and returned within 30 days.
  • Buyer pays return postage.
  • Any returns will receive a coupon/coupons to the value of your purchase minus shipping (no refunds given)
  • International returns not accepted.

Coupon Policies:

  • Unless otherwise stated, discount coupons are strictly limited to one use per individual, per billing email and delivery address.

Need help?

Ultimately, I want you to be happy, so please contact me if you have any issues, concerns or questions. 😊

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