Shipping and Return Policies

Store Information

Cotton Crochet Forever

ABN: 96168851350

 

Shipping and Handling

  • All yarn is here in Australia now, and will be sent from Ringwood East, Victoria.
  • Items will be posted within 3 business days of receiving payment, but I do aim to send quickly, so generally your items will be sent same or next day.
  • Worldwide weight based shipping is available with the exclusions below. Tracking included. 

Shipping Times and Costs

  • Australia   2 – 6  bus. days.
  • $10 flat-rate shipping Australia-wide.
  • I use Australia Post.
  • All prices are shown in Australian dollars.
  • International shipping costs will automatically be calculated at checkout.
  • International buyers are responsible for any import duties or fees.

Shipping costs have risen significantly over the past few years. I have adjusted pricing slightly so I can keep local shipping rates as low and stable as possible for everyone.

Handmade Items

  • FREE AUSTRALIAN SHIPPING on all Handmade products. Tracking included.
  • 10% off when you purchase 2 handmade products.(automatically applied at checkout)
  • 20% off when you purchase 3 or more handmade products.(automatically applied at checkout)
  • discounts do not apply to made-to-order and other exceptions apply.
  • contact me for made-to-order enquiries on any products in my store. Prices may be higher than those listed.

International shipping will be automatically calculated at checkout.

Excluded Countries

I do not ship to the following countries:

  • Afghanistan
  • Belarus
  • China
  • Cuba
  • Dominica
  • Fiji
  • French Guiana
  • French Polynesia
  • Guadeloupe
  • Haiti
  • Honduras
  • India
  • Iran
  • Libya
  • Martinique
  • New Caledonia
  • Nicaragua
  • North Korea
  • Papua New Guinea
  • Reunion
  • Russia
  • Samoa
  • Sudan
  • Syria
  • Tonga
  • Tuvalu
  • Ukraine
  • Vanuatu
  • Yemen

Payment Policies

  • I accept Paypal, Paypal pay-in-4, and credit card payments

Return Policies:

  • Domestic returns accepted if item is in original and unwashed condition, with all tags attached and returned within 30 days.
  • Buyer pays return postage.
  • Any returns will receive a coupon/coupons to the value of your purchase minus shipping (no refunds given)
  • International returns not accepted.

Coupon Policies:

  • Unless otherwise stated, discount coupons are strictly limited to one use per individual, per billing email and delivery address.

Need help?

Ultimately, I want you to be happy, so please contact me before purchase if you have any issues, concerns or questions. 😊

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